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We are here Mondays to Fridays, 9am to 6:30pm (Taiwan time zone GMT+8). It might take up to a business day but we will do our best to get back to you as soon as possible!

In the meantime, our FAQ section contains answers to many of our frequently asked questions. Chances are you might find what you need there!

Questions on your order and shipping:

Write us at Make sure to include your order number or confirmation details.

Feedback or problems with your product:

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For other inquiries (general, press, partnership, sponsorship etc.):

Contact us at